Starting Out Charity: The Ethical, Proven Cost-Saving Solution for Empty Commercial Property
Since 1997, Starting Out has partnered with commercial property owners across London and the UK, providing simple, ethical, and effective solutions for vacant property management.
Our extensive experience with the property sector comes from a genuine need for large spaces to support our charitable initiatives. From providing workspaces to distributing resources and delivering practical education programs, our mission creates an ongoing demand for space. We also work with a proven network of third-party charities, which we bring together to create hubs in some of the larger spaces we care for. Over the years, we’ve successfully collaborated with major landlords, developers, and independent property owners to offer a seamless, mutually beneficial vacant commercial property solution.
If your empty property is costing you more than you’d like, we can help you save money while putting it to good use. As a UK-registered charity, we receive a business rates reduction when using commercial properties for our work. This allows us to pass savings directly to you—offering a risk-free, flexible arrangement from as little as three months to several years for properties ranging from 1,000 sq ft to 100,000+ sq ft. It’s that simple.
Talking to us is free, and we can quickly develop a savings plan bespoke to your needs. If your empty commercial property is costing you, contact us today.
The Challenges of Vacant Commercial Property
The property sector can be unpredictable—sales, redevelopment, and rentals can stall and suddenly accelerate. While your building stands empty, there will be access needs, surveys, regulatory hurdles, concerned neighbours, councillors and more.
At Starting Out, we understand the challenges; we have over twenty-seven years of experience to draw on. We build one-to-one enduring relationships that are sensitive to the specific needs of each site. When we take on your empty property, we appreciate that you might not know when you’ll need it back, but when the time comes, it’s essential that there are no issues or delays.
We understand what’s important—and we’re here to help. Our team communicates clearly, acts fast, and delivers on time, every time.
Here’s how our charity use of your empty building will effectively, ethically, and effortlessly tackle three of the main issues facing your empty property:
1. High Business Rates
The reality is that even when your property is vacant, you’re still responsible for business rates. However, charity occupation can significantly reduce those costs for you.
Over the years, various mitigation schemes, both slick and cunning, have come and gone. Many of today’s so-called ‘legally innovative’ solutions are being challenged in the courts, as local councils have up to six years to challenge a mitigated rates bill, and several owners will be landed with hefty bills years after the fact. Charity occupation, on the other hand, isn’t a new concept, it’s been around for over thirty years. It remains a proven, ethical, and effective way to lower business rates.
2. Security
Padlocks and CCTV don’t always deter squatters and vandals, and hiring security companies can be costly in the long run. Charity occupation provides security at no cost, keeping your property safe and ready for use when you need it.
For larger sites, we install 24/7 security when necessary, ensuring your asset is as protected as possible.
3. Deterioration from lack of use
Vacant commercial properties often suffer from a lack of regular upkeep, leading to a range of costly maintenance issues. Without consistent use, essential systems like plumbing, heating, and ventilation can deteriorate, resulting in damp, mold, and pest infestations.
These problems not only increase repair costs over time but can also compromise the structural integrity and appeal of the property.
Vacant Property Solutions
Empty properties are costly, complex, and require careful management—you need a knowledgeable partner to maximise value and avoid problems.
We provide tailored vacant property management services to reduce costs, minimise risks, and unlock new opportunities for landlords by offering strategic, hands-on support to UK landlords, especially in London.
Rates Mitigation
We save you money, simple as that. As a registered UK charity, we qualify for mandatory rates relief when occupying empty properties, passing those savings on to you.
Free Business Rates Advice
With 28 years of expertise, we offer free guidance on rates relief. Just send us your vacant property’s address along with a few lines about your current situation, and we’ll quickly assess your options and potential savings.
Reductions on Utility Costs
Through charitable occupation of empty properties, we can reduce utility costs rates, turning vacant space into a benefit for both landlords and good causes.
Property Maintenance
Buildings need attention. Little issues left unattended, like a minor leak or a loose wire, can have big consequences. Charity organisations take care of these details; an empty building put to good use is a building that is also looked after.
Vacant Property Security
When we occupy your property, we take full security responsibility from day one until the last minute of our tenancy. Genuine daily activity deters squatters and vandals, and for larger sites, we provide 24/7 security with real-time updates and easy access for surveys and viewings.
Community Social Value & CSR
Our process is straightforward, transparent, and risk-free— local authorities, shareholders, and neighbors are always happy with our work. Several of the owners we work with fulfil their CSR needs by participating in the charity projects we run from their buildings. We benefit both your bottom line and the wider community.

Property Management Solution in London
Case Study: Vacant Property Utilization and Charitable Impact
Project Overview
The large site was purchased for future demolition and redevelopment. The owners partnered with Starting Out to occupy the site during planning. The property presented complexity, initially listed as fourteen separate hereditaments, which underwent multiple VOA reassessments during the occupation.
The owners requested an earlier termination of the lease to facilitate a smooth sale of the site, which we were happy to accommodate. The owners expressed great satisfaction with our end-to-end vacant commercial property solution and are eager to collaborate with us on future acquisitions.
Working with Starting Out has been fantastic; it feels like a real partnership.
We look forward to doing much more with them in the future.
Key Results & Outcomes
Financial Savings
- Site Area: 55,000 sq ft + 173 car parking spaces in London Borough
- Rateable Value: £420,000
- Rates Payable (multiplier applied): £229,320
- Total Savings on Rates (over 12 months): £143,325
- Total Savings on Utilities: 100% saved
- Total Savings on Security: 100% saved
- Total Savings on Building Insurance: 100% saved
Charitable Outcomes
- Vocational Training: Over 1,000 hours of hands-on training in essential third-sector skills.
- Community Support:
- Free lessons for local residents, including arts, music, and English (ESOL) classes.
- 250 meals distributed daily to the homeless and elderly.
- 7 pallets of clean, used clothing distributed via clothing-bank initiatives.
- 80,000 brand-new toys delivered to schools and other local beneficiaries.
Global Support Efforts
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Ukraine War Effort:
- Over 400 vehicles stored, maintained, and shipped to Ukraine in partnership with the Mayor of London’s ULEZ Scrappage Scheme.
Business & Enterprise Support
- Start-Up Incubator: 6,500 sq ft provided to local business start-ups as part of the council’s entrepreneurial program.
Success Stories – How We’ve Helped Our Clients
We have built strong, long-lasting relationships with our clients by consistently delivering exceptional service and trusted advice. Our charity initiatives receive widespread support from local councils—across the political spectrum—as well as from well-known corporate sponsors and our large team of dedicated volunteers.
We take pride in exceeding expectations, meeting deadlines, and helping our clients achieve their goals.
I’m very happy, very proud, and very excited by the results of L&Q’s partnership with Starting Out Charity. I would highly recommend them to anyone with an empty property.
We are very impressed with Starting Out Charity. They are a joy to work with, and we highly recommend them. We look forward to future collaborations.
Starting Out is a well-run, positive organisation with a passionate team that makes a real difference. The impact they had on our building was truly transformational.

Your Trusted Partner in Vacant Commercial Property Management
With twenty-eight years of experience and a 100% success rate across dozens of properties, we’re a trusted, easy-to-work-with partner.
We work closely with property owners to provide a tailored vacant commercial property solution with meticulous attention to detail.
We’ve managed hundreds of thousands of square feet of vacant space to deliver award-winning charity projects, saving property owners millions while always returning buildings on time and in excellent condition.
Our clients include some of the UK’s largest portfolio holders, such as L&Q, TT Group, and Origin, as well as smaller firms like Ridgemount and Medina Capital Investments.
They choose us because we offer consistent, ethical savings while ensuring their buildings are secure and well-maintained. Plus, they take pride in supporting the high-standard charity work we deliver.
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Property owners looking for ethical cost savings—we offer free advice and fast, tailored savings plans for single or multiple sites.
